The RequirementsTo meet the basic qualification for this role you must be legally authorized to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
To be a strong fit for the Technology Productivity Consultant / Trainer role, you will have:
- A bachelor's degree, preferably in Business or a related field, or an equivalent combination of education and/or progressively responsible work experience.
- At least 3 years of experience, including (concurrent or in addition to):
- 3+ years of program support working with professionals in financial services or a similar industry; financial services industry experience preferred.
- 3+ years of experience in coaching / training individuals on how to optimize their business through the use of technology is highly desirable.
- Demonstrated ability to understand software technology focused on sales practices, and the ability to articulate the benefits and uses of that technology to select audiences.
- Skill and demonstrated ability to build and maintain relationships with a diverse group including a variety of levels and titles.
- The ability to use a consultative model when coaching / training and developing professional relationships.
- Proven ability to drive measurable improvements in an outcome-based model (i.e. prior demonstrated ability to drive percentage increase in technology adoption for sales and other positions).
- Experience and demonstrated skill leading and facilitating groups of people.
- An aptitude for learning technology at a deep level to teach and assist others.
- The ability to provide Level 1 and 2 desktop support.
- Answer basic troubleshooting questions for computers, laptops, phones, and other related office equipment.
- Support and maintain a LAN/Server.
- Install system changes.
- Setup and use audio/video equipment and a basic editing program.
- Provide sign-on maintenance / assistance.
- Set-up and maintain networked computers.
- Order network office computers and track maintenance agreements.
The RoleYour Role
As Technology Productivity Consultant / Trainer, you will serve as a member of the Northwestern Mutual technology training staff and work out of a growing network office located in Memphis. You will interact both with our corporate technology team and the onsite leadership team, supporting the needs of local leadership and their staff. You will also provide desktop support and technology coordination, including hardware, new workstation setup, printer, phone, audiovisual and other technology equipment setup and repair. Ideally, you should spend approximately 30% of your time on desktop support and 70% on training, though initially, as you are learning your role and meeting the team, those number could be flipped. It will be up to you to move the needle and support the team in a way that will assure the lion's share of your time is dedicated to training.
In addition to the network office in Memphis, you will support four district offices, and possibly independent affiliated offices, with a combined team of approximately 65 Financial Representatives (FRs) selling our products, and 35 staff members supporting clients and the FRs. With rapid growth underway, you can expect that number to increase in short order. Network District offices are located in Little Rock, Jackson, Jonesboro and Conway. When traveling to Conway, you could stay overnight. Sometimes you may also use remote training tools.
The Memphis Office
In Memphis, we are proactively growing and bringing on new Financial Representatives and staff, meaning you'll be setting up systems and spending a good deal of your time doing initial training. It will be important to balance the training component of your role with your desktop support responsibilities.
You will help create the warm and welcoming environment that will make new staff feel welcome and help existing team members learn and grow their technical abilities.
We have a nice mix of newer, mid-career and legacy employees (FRs and staff), some of whom embrace technology while others need a strong and supportive trainer to help them see the value and learn to adopt the technology that will help them grow their business. The previous trainer/desktop support person made some great advancements with the team and now you'll pick up the ball and run. To be successful, you'll need to earn credibility and consistently demonstrate the value of the program. You will take into account your audience as you deliver training that provides some employees with the arsenal of tools they need for success, expands/enhances the tools that others may already use, and across the board helps the team better support clients. You will need to earn credibility and consistently demonstrate the benefits of the technology training program in order for your trainees to truly adopt the technology. Pictured right: Jim Edward Meeks Jr., Managing Partner, Memphis.
You will be responsible for supporting the FRs and staff by training them on a variety of key software programs and modules and providing basic technology support. Your goal is to provide outstanding learning opportunities and ongoing support so that FRs and office staff can leverage all available tools to manage their business, sell products and provide support to policy owners. You will do your best to provide an outstanding experience, allowing each learner to see the advantage of leveraging the tools and helping them feel comfortable in doing so. Your specific responsibilities will include:
- Providing in-office group training.
- Following-up with individuals who attended group training, providing one-on-one instruction for 60 minutes.
- Delivering Sales School training.
- New reps attend a two-week training seminar which includes 6 to 8 hours of core technology training, which you will deliver.
- Providing Sales School training follow up.
- Post sales training, you will meet with individual reps once per week for the first six months to consult and refine/deepen initial training.
- Providing ongoing consulting to those who need it (i.e. spending time with someone who is having difficulty with the Customer Relationship Management software or Personal Planning tool, etc.).
- You will enjoy a good deal of leeway in the design and delivery of the consulting portion of your role.
- You will partner and build relationships with the onsite leadership team in order to help drive the success of the location. Projects/needs could include:
- Planning with FRs and prospects (attending sales calls).
- Helping to identify prospects.
- Helping FRs prepare for sales calls.
- Identifying ways you can help drive success.
- Partnering with the technology training team seated throughout the U.S.
- Meeting monthly and quarterly.
- Serving as a resource; talking about local activities and outcomes.
- Sharing wins and challenges.
- Brainstorming to discover best practices.
Your Training Program
To ensure that you're qualified to perform your role and make a strong impact, you will participate in an in-depth training program with benchmarks set over a six week period. You will:
- Spend your first week in Milwaukee, where you’ll participate in onboarding and begin learning the software, most of which is proprietary. You will learn:
- Microsoft Dynamics CRM and how it is used within Northwestern Mutual
- Our PPA (Personal Planning Analysis)
- E-filing system
- Document sharing tool
- Week two will be spent in the office in Memphis, building relationships and working with a group of approximately 20 to 25 people. You’ll begin providing initial training and discover what your client group needs and where there are gaps in your knowledge.
- Week three you will return to Milwaukee and continue to learn the various technologies in relation to the needs of your office and your own knowledge base.
- The remainder of your training will take place in Memphis. Week four you will re-engage your initial group of trainees and continue to build your skills. A member of the corporate training team will be onsite during week five, observing and continuing to help advance your knowledge. Week six will be spent testing your skills and identifying and filling any gaps.
Why Northwestern MutualGround-Floor, High-Impact Opportunity
This is a new program for Northwestern Mutual and a ground-floor opportunity for you. Though many team members are technologically astute, this is a chance to super-charge the impact of technology across multiple areas in addition to the direct value you’ll provide to the various users. Your efforts will impact compliance, quality, customer service, service and sales goals and more.
Influence Success Early On
Because this role will grow as the office and district grows, you will have the opportunity to work with many team members as they first join us. You will have the ability to influence their success as well as their early impressions of Northwestern Mutual. You can feel good knowing that you are helping others reach their career goals and feel comfortable and welcome in a new setting.
Autonomy to Manage Your Responsibilities
Your goals will center on outcomes such as getting the Financial Representatives and other stakeholders in your assigned offices to increasingly leverage technology to sell and get results; to build trust-based relationships and prove yourself as the go-to expert; to align technology goals with the goals of leadership, etc. While there's a lot of enthusiasm for this technology support program, you'll need to earn credibility and demonstrate the value of the program, gaining buy-in from the team members you'll support. As long as you are meeting your goals, you will enjoy a good deal of autonomy in how you manage your responsibilities. You can shape your role to suit your style and positively impact learning.
Though you could be happy and challenged in the Boston office for years to come, success in this role could open additional doors of opportunity within Northwestern Mutual, both locally and at Corporate. For example, you could step up to a field marketing role, representing the program and building relationships with stakeholders throughout a designated region, pursue a variety of corporate roles, or train for an FR or another local role. Some opportunities would require relocation.
Naturally, you'll come in with strong coaching and training skills, but we'll ensure you have the technology training and tools you need to succeed. (Please see the Role tab for detailed training information).
You’ll travel to our Corporate Offices for training initially and in the future. With 5,000 employees at our home office in Milwaukee and a second campus in Franklin, WI, Northwestern Mutual is truly a community within a community. You’ll learn in a vibrant and innovative atmosphere where employees are challenged, camaraderie and a sense of team are strong, and you can build your skills and knowledge as you stimulate your mind and make important internal connections.
A Company that Cares
We create meaningful employment opportunities and invest in our people. We strengthen local businesses and economies. We give back, help out, and make a difference for families and children -- thousands of whom have benefited from our national philanthropic program to fight childhood cancer through Alex's Lemonade Stand Foundation. And each year, our employees and local offices donate time, talent and financial support to causes they’re passionate about. Consider some of our recent corporate commitments:
- The Northwestern Mutual Foundation has given nearly $170 million to communities across the nation during the past decade.
- Northwestern Mutual has given more than $9 million to support urban education in Milwaukee during the past five years.
- Our employees volunteer more than 30,000 hours each year to community organizations.
The Power of Diversity
We believe that a diverse and inclusive work environment attracts and engages the best talent—people with unique ideas, points of view, and passions. We foster a culture of inclusion where everyone can be their best, and are committed to hiring a talented and diverse workforce. At Northwestern Mutual we take a holistic approach to both raise our brand awareness and recruit new talent for corporate and national sales opportunities at diversity events across the country. We reach tens of thousands of professionals and students through our affiliations with:
- National Association of Black Accountants (NABA)
- National Association of Women MBAs (NAWMBA)
- National Black MBA Association (NBMBAA)
- National Society of Hispanic MBAs (NSHMBA)
In addition to a competitive salary and bonus incentive opportunity, we offer a comprehensive slate of benefits including insurances, paid-time-off and more.
Keys to SuccessNaturally, you’ll need to dedicate yourself to knowledge gain and become an expert in all of the available technology, but to be successful in the role of Technology Productivity Consultant / Trainer, you’ll also need outstanding interpersonal skills and the ability to build strong relationships. Because you will serve in a position that is a dual resource (corporate and local), you’ll build relationships on both fronts. You will perform your daily tasks in Memphis, and your goals will be centered on that office, but you’ll also build partnerships and create resources with the wider technology team and within the Corporate Office.
When performing your role, setting the right tone will be important. You should be able to sit down and listen in order to understand the concerns or your trainees and what they’re up against. You’ll remember that they are professionals in their field, not computer scientists, and while you’ll project empathy and understanding of the challenges of building a financial planning business, you will also keep things upbeat and the atmosphere ripe for learning. For those who are resistant to technology, you will sometimes need a bit of a thick skin as you demonstrate the value of the program and win them over. Ultimately, you will be proactive, work autonomously, have the desire to help, and serve as a business partner enabling individual success.
Additionally, to be successful, you will:
- Tailor your approach so that the Financial Representatives and office staff understand and can demonstrate the specific benefits technology offers to each unique user audience.
- Partner with, and independently develop and deliver sound recommendations to the local leadership team in order to assist them in establishing goals.
- Lead planning to ensure goals are attained and benefits realized (e.g. increased field and recruitment productivity, capitalization on expense/revenue benefits based on efficiencies gained, etc.).
- Maintain an informed engagement plan to drive improved use of technology and better enable goal attainment. You will be responsible for 4 to 5 performance goals. Note: performance against plan will be measured with the aid of technology adoption metrics. Metrics are a key indicator of your success and can guide you in modifying your approach.
- Take quarterly satisfaction survey (required at every level) with the goal of receiving a 4 out of 5 by the end of your first year.
About UsAs achieving financial security becomes more complex for more people, a few simple truths are becoming even more powerful: Relationships are built on trust. Our lives and businesses matter. And we're much stronger together than we are apart. These beliefs launched our company nearly 160 years ago. Today they're hardwired into our DNA and are just some of the reasons why people turn to Northwestern Mutual to help secure their futures.
At Northwestern Mutual, financial security is built on the lasting relationships our financial advisors establish with their clients. Our advisors get to know their clients' hopes and dreams so they can help them make life's financial decisions with confidence. Working with some of the best-trained financial professionals in the business*, clients benefit from a distinctive planning approach that includes protecting what they already have and high-quality products that perform for the long term.
Doing what's right, taking a long-term view and sharing our success with clients sets up apart. In the past 10 years -- including the Great Recession -- we've paid clients more than $47 billion in dividends. In 2016, we expect to pay a record $5.6 billion in total dividends, including industry-leading dividends on life and disability insurance.**
*Training Magazine's annual "Training Top 125" list, January/February 2015 issue.
**Northwestern Mutual analysis of dividends based on historical data. The dividend scale and the underlying interest rates are reviewed annually and are subject to change. Future dividends are not guaranteed, although Northwestern Mutual has paid a dividend every year since 1872.
Pictured: Memphis, TN skyline.